FAQ

Check most frequently asked questions here, if you still need help then please contact us at info@paceandbeyond.com.

Frequently Asked Questions

If your order hasn't been processed or shipped, please email info@paceandbeyond to make changes in your order. 

Orders can only be canceled if the product haven't been made yet. 

Due to the handmade-to-order and customization of our products, we are not able to offer an exchange or return unless it was a mistake on our end. We highly suggest you have an accurate measurement of your pet before purchasing. 

According to the Danish Sales of Goods Act, all customers have a 2-year warranty. After 2 years, you may no longer make a complaint. If the product is defective, we will try to repair or replace it to make it right. A repair or a replacement inquiry must be started within 14 days of the delivery date. 

You must mail the defective item to us before the repair or replacement. The item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You also need to include a printed order confirmation or proof of purchasing. All repair or replacement shipping costs will be at the expense of the customer and the original shipping charge will not be refunded. 

If you have more questions regarding our exchange & return policy, please send an email to info@paceandbeyond.com

Yes! We are located in Havenholmen, Copenhagen. Please select the local pickup option at checkout. We will contact you via email providedto coordinate further details on location and time once your order is ready. 

Yes, we do. We ship to all the EU countries. If you are located outside of the EU, please email us for more information. 

Yes! If you didn't find a size fits you or your pet, we are happy to make a customized size for you. Please email to us for more information. 

We do accept wholesale orders case by case. Feel free to send us an email for more details. 

All products are handmade-to-order. Please pay attention to our current processing time. We will send you an email of your order as soon as its ready to be shipped.